TwelveStone Health Partners is a specialty infusion pharmacy operating 22 locations across five states, working directly with patients, physicians, hospitals, long-term care facilities, hospices, and specialty clinics to manage chronic care medications including specialty-infused treatments.
With an extensive formulary of drugs ranging significantly in cost and volume across multiple vendors, the accurate and timely processing of drug invoices was critical to the business. But manually entering those invoices into their accounting software required two full-time employees, consuming resources that could be better spent on higher-value work.
TwelveStone chose Optu Consulting because we deeply understood their business operations and needs. Our team worked with the accounting department and key stakeholders to map the workflow, identify the pain points, and build a solution that would eliminate the manual burden entirely.
The core challenge was straightforward but significant: the volume of incoming drug invoices from multiple vendors was too high to process manually at the speed and accuracy the business required. Specifically, TwelveStone faced:
Optu built custom software that automates the entire invoice intake and posting process, from retrieval to accounting system entry. The solution was designed to handle TwelveStone's specific vendors, data formats, and business rules with no manual intervention required.
The solution follows a structured, automated workflow:
The implementation process was seamless. The Optu team worked closely with TwelveStone, making revisions along the way to ensure the system met all requirements. Unlike previous vendor relationships where TwelveStone had to wait for external support, Optu provided quick and effective assistance whenever needed.
Since deployment, TwelveStone has seen a dramatic reduction in the manual effort required to manage drug invoices across all 22 locations.
By choosing Optu Consulting, TwelveStone successfully automated their invoice processing system, improving efficiency, reducing errors, and significantly reducing the time their team spent on manual processes. This project is a prime example of how understanding a client's unique business needs leads to innovative and effective solutions.
"Optu's quick support and deep understanding of our business were instrumental in the success of this project. Their automation solution saved us significant time by reducing manual processes and led to substantial cost savings by allowing our staff to focus on more strategic tasks. We highly recommend Optu to others in the industry."